Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is the standard shipping timeframe for orders?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on customs processing and your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund may incur a small processing fee.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your materials sustainably sourced?
Yes, EnChroma is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and supply chains that adhere to fair labor practices.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.